Find answers to all your questions.
Frequent Questions
How can I request an appointment?
To request an initial appointment, please complete the information on the "request an appointment tab".
If you have any questions prior to scheduling an appointment, please contact our office at 518-782-3703 or email us at
What insurance do you accept?
Insurances accepted vary for each individual provider.
The insurances that are accepted in our office are:
- CDPHP (Commercial Plans)
We are not accepting any new CDPHP medicaid, essential plan members or child health plus clients at this time.
- Blue Shield of NorthEastern New York
- Anthem Blue Cross Blue Shield
- MVP
- United Healthcare
- Oxford
- Oscar Health
- Aetna
- Cigna
- Out of Network
Please contact us prior to your first appointment if you have questions about insurance.
What is your out of network policy?
Our providers accept out-of-network and private pay patients.
If you are seeking to get reimbursement for your appointments with your provider who does not accept your insurance, you should first contact your insurance company and inquire about your out-of-network benefits. Your insurance may reimburse you a percentage of your appointment.
In these instances, our office will forward you a superbill after your appointment which has all the information an insurance company requires to process a claim. You submit this superbill to your insurer and they will reimburse you should you have out-of-network benefits.
Please call the office regarding current private pay rates.
If you do not wish to use your insurance you simply can chose not to do so and private pay rates apply.
Does your office provide therapy?
Psychiatric Nurse Practitioners are licensed to practice psychotherapy in the State of New York.
When a psychiatric clinician is providing both medication management services and psychotherapy, this is referred to as “integrated treatment”.
We do have some providers who offer integrated treatment however most of our clinicians focus on psychiatric evaluation and medication management.
If you are a seeking a psychotherapist often we will help seek out an appropriate referral for engagement in therapy/counseling.
Do you provide in person and/or telehealth appointments?
Our providers provide both in person and telehealth visits, which varies by each individual provider.
Please contact the office if you are directly inquiring about this. All telehealth visits are provided to NYS residents.
*All initial appointments are required to be in person.
What is the No Surprises Act?
Effective January 1st, 2022, our office started to integrate the No Surprises Act which protects consumers from "surprise" medical bills.
Our office takes every effort to provide estimated costs based upon services rendered while also providing transparency with in network vs. out of network providers. Please see below for the more in depth resources on the no surprise act.